OVERVIEW

Perceptions of internal and external customers strongly impacts organizational viability. We focus on enhancing relationships, and building on the strengths of individuals at every level in the work environment. We believe that employees who are properly trained and feel appreciated are naturally inspired to perform at a high level.

Experience

During the past thirteen years BHC has provided effective customer service strategies to a variety of for-profit and not-for-profit county agencies and businesses. The dynamics prompting the need for consultation in this area varies and include:

• Significant shift in market conditions
• Change in leadership

Desire to:

• Strengthen staff retention
• Enhance revenue
• Become more innovative
• Realign to strengthen viability and overall cohesiveness

Our Beliefs & Approach

• An effective customer service plan must be led by senior leadership with board support
• Perceptions of customers strongly impacts organizational viability
• All employees must embrace the philosophy that both internal and external customers are highly valued
• All levels of the organization need to anticipate, meet and exceed customer expectations
• Input from employees who are “closest” to the work is a critical component of an effective customer service plan
• Collaboration is a key component to success
• Consultants work from a stance of objectivity and adhere to a strict code of confidentiality