Behavioral Healthcare Consulting

Behavioral Healthcare Consulting (BHC) was founded in 1995 by Margaret McCraw, Ph.D., MBA, LCSW-C. BHC is a results-oriented management consulting group that provides Executive Coaching, Organizational Development and Training services. The focus of BHC is to support organizations in becoming more efficient and effective by providing leadership training, coaching, and organizational development such as culture assessments, strategic planning, team building, and quality improvement initiatives.

Our work is focused on strengthening organizational viability by enhancing systems, and building on the strengths of individuals at every level in the work environment. Our consulting is grounded in cognitive and systems theory, which means that we focus on 'reframing' situations and restructuring 'service delivery' to get optimal results. Reframing involves aligning thoughts, beliefs and emotions in the direction of the organization's intentions. Our consulting and coaching helps individuals, departments/groups, and organizations to fulfill their long term vision while accomplishing their day-to-day tasks and objectives.

It is our intention to provide consulting services that are highly valued by employees on all levels of the organization. We believe that consulting services should help guide the day-to-day efforts of our clients, as well as support the organization in staying focused, accountable, and on track at all times with its strategic planning initiatives.

In all of our consulting efforts we are committed to enhancing the cohesiveness among staff, as well as encouraging adherence to best practice standards and high performance. Consulting services will adhere to a plan that supports organizations in strengthening existing relationships, and in developing new partnerships to enhance viability.

Consulting services are geared toward:

→ Individuals

develop effective skills in communicating, and team building
define core competency requirements
align with leadership
embrace the mission, vision, values, and strategic plan
provide 360 feedback
provide one-on-one coaching

→ Departments / Groups

create collaborative relationships
clarify roles and responsibilities
align with the greater organizational purpose and strategic plan
build effective governance models
assess gaps and determine solutions
develop performance indicators

→ Executives

build partnerships
enhance strategic planning
develop and strengthen the infrastructure
create leadership competencies
identify and develop an effective communication infrastructure
assess leadership gaps and determine solutions
provide leadership training to strengthen the organization

→ Organization-Wide

provide a thorough culture analysis
align the organization to be efficient, effective, adaptable and fluid
assess core competency needs
assess gaps throughout the organization and determine solutions
provide learning opportunities to enhance team-work

BHC consulting services may include the following:

Board Effectiveness
Business Development
Change Management Program and Training
Communication Skills Development to Enhance Collaboration and Negotiation Efforts
Continuous Quality Improvement Training and Implementation
Partnership Development
Create or Expand New Programs/ Services
Evaluation of programs, departments, services, systems, and infrastructure to meet best practice standards including:
→ Financial including Billing
→ Administrative
→ Information Systems
→ Marketing
→ Human resources
Facilitation of Meetings
Financial Evaluation/Breakeven Analysis
Ideas/Solutions
Licensure Obtainment
Marketing
Meeting Facilitation for Focus Groups, Conferences, Executive Retreats and Board Planning Sessions
Organizational Culture Analysis, Assessment/ Assessment of Human Resource Concerns
Professional Development Seminars for Administrators, Board Members, Managers and Staff, Start-Up Projects
Regulatory Compliance including Compliance with Government Agreements/Contracts
Restructuring and Merging Services
Strategic Planning to Enhance Staff Retention, Performance, and Bottom Line
Team Building to Navigate through Challenges and Promote Creative Solutions
Training: Leadership/ Managerial Skill Development
Transition Planning/Support for Restructuring

What differentiates BHC from other consulting groups is the founder's unique blend of psychological, managerial, human relations and business skills integrated into a comprehensive approach toward leadership. Dr. McCraw's background in organizational psychology, holistic healthcare, administration, and business administration, (Ph.D. in Psychology, Masters in Business Administration (MBA) and Masters in Social Work (LCSW-C), along with her hands-on approach, ensures that each project is managed successfully and timely. In addition, BHC is an approved continuing education (CEU) sponsor for psychologists, social workers, counselors and other healthcare professionals.